6 fundamental questions for improving customer feedback
Putting customer feedback to work in your business means having well-defined frameworks for capturing, cataloging and analyzing input from your users. Effectively handling customer feedback is a vital...
View ArticleImproving customer feedback in SaaS with Canny
In this episode of SaaS Open Mic: How can businesses be better at gathering, analyzing and learning from customer feedback? I spoke to the founders of SaaS startup Canny who are building a business to...
View ArticleScaling customer feedback with Hannah Chaplin of Receptive
What should we build next? SaaS companies face this question on a day-to-day basis, and it's a tough one. How do you balance customer feedback with your high level vision for the product? I spoke to...
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How We Combined Churn Analytics with Customer Feedback to Develop a Better...
In this post, Klaus-M. Schremser tells us the story of how the Usersnap team turned churn analytics into a powerful tool to improve their product. Churn rates can keep business owners and leaders up...
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Making Customer Feedback Your Next Big Superpower
Collecting and using customer feedback to improve your products, services, and customer experiences can sometimes feel the same as navigating a rough current in the middle of the ocean. In this...
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